1. Policy statement
FNQ Plan Management respects each consumer’s right to privacy, dignity and confidentiality. All personal information will be collected, stored and shared only with consent and in accordance with the Privacy Act 1988 (Commonwealth) and Information Privacy Act 2009 (Qld).
FNQ Plan Management collects personal information from people to facilitate the safe and appropriate delivery of agreed services. Staff and volunteers should note that privacy and confidentiality apply:
2. Collection of personal information - employees
Personal information about an employee may be collected during the recruiting process and throughout your employment with FNQ Plan Management. This personal information may be disclosed to other areas within the business for administrative purposes and for the progression of your application. All confidential information will be used for legitimate purposes in accordance with relevant legislation.
Personal information includes information relating to:
All reasonable attempts will be made to keep this information relevant, complete and current. You must ensure that any personal information provided is accurate and current.
3. Collection of personal information - participants
We understand, as a service provider, we will have access to and be responsible for a significant amount of information and, therefore, in line with the Privacy Act 1988 (Commonwealth), must have appropriate security controls in place to protect this information from unauthorised use, accidental modification, loss or release.
Specific security control measures that we have in place for employees, contractors and participants include:
In the collection, storage and sharing of personal, participant information, we will follow these key principles:
4. General files
FNQ Plan Management maintains electronic files for secure storage and distribution of documents and correspondence which includes but is not limited to:
Staff files will be retained in the organisation’s electronic records system and will be accessible only to those staff who are authorised to access them or the staff member him/herself.
Staff and volunteer information may include:
5. Participant Information
FNQ Plan Management will utilise and access an appropriately secure platform, to manage individual participant bookings, referrals, and payments. Access will be restricted.
Additional personal information held about participants may include:
Hardcopy files will be kept secure during travel and visits to remote communities.
FNQ Plan Management will seek advice regarding their obligations under relevant privacy legislation when they receive a request for personal information from an external body, authority or organisation, or overseas authority, where the participant has not given consent for transfer of information.
6. Employee responsibilities
In light of the above, every employee is responsible for the appropriate handling of such information and to prevent unlawful disclosure.
If you have access to this information or any such personal information belonging to another employee or a participant of FNQ Plan Management, you must ensure that you maintain the confidence of any confidential information that you have access to, or become aware of, during the course of your employment and will prevent its unauthorised disclosure or use by any other person.
You will not use the confidential information for any purpose other than for the relevant and related Employer processes during or after your employment. Any action in breach of this policy may result in disciplinary action being taken.